stephen-hand ~ portfolio
~/stephen-hand $ whoami

Stephen
Hand

IT Professional in Transition  |  NZ Certificate IT (L5)  |  Security-Minded

Results-driven professional moving into IT with 5+ years of real-world technical support, operations leadership, and user assistance. Currently pursuing CompTIA A+, Network+, and Security+ — with a long-term focus on cybersecurity.

Get in touch View experience
// projects

Things I've built

CRUD App
Helpdesk Ticket Tracker
A full-stack helpdesk ticketing system. Create, update, filter, and resolve IT support tickets — with priority levels, assignees, and live status tracking. Data persists across sessions.
HTML CSS JavaScript localStorage
+ Coming Soon
Next Project
More projects in progress as I continue building my skills in IT support, networking, and cybersecurity.
TBA
// skills

What I bring to the table

IT Support & Helpdesk
hardware · software · end-user
Microsoft 365
Outlook · Teams · OneDrive
Networking Fundamentals
TCP/IP · Wi-Fi · troubleshooting
Programming Fundamentals
A+ grade · BIT502
Windows OS
admin · troubleshooting
Cybersecurity Awareness
CompTIA Security+ (studying)
Device Setup & Onboarding
laptops · accounts · printers
Leadership & Communication
10+ staff · 140 users managed
// education

Credentials & training

NZ Certificate in Information Technology — Level 5
NZ2595  ·  Completed 2026
Programming — A+ (92.8)
CompTIA A+ · Network+ · Security+
Self-directed study  ·  In progress
Ongoing
NZBSA Certificate in Boarding Practice
NZ Boarding Schools' Association  ·  Completed
// experience

Where I've worked

Dec 2021
— Present
Boarding Manager
St Bede's College · Christchurch, NZ
  • First-line technical support for hardware, software, Wi-Fi, printing, and login issues
  • Device setup and onboarding for student laptops, accounts, email, and network access
  • Microsoft 365 administration — Outlook, Teams, OneDrive, Word
  • Managed 10 staff and pastoral care for 140 users in a live IT environment
Aug 2020
— Nov 2021
Senior Supervisor
St Peter's College · Gore, NZ
  • Supported staff and students with IT routines and systems
  • Operational management in a structured, policy-compliant environment
// contact

Let's connect

Open to entry-level IT support, helpdesk, and junior security roles. Based in Christchurch — open to relocation.

stephendavidhand@gmail.com 0204 078 2440 github.com/StevesHand